🔒 Privacy Policy

We are committed to protecting your personal data. This policy explains how Finnotech Systems collects, uses, discloses, and safeguards your information — including data processed via the WhatsApp Business API.

1. Overview
2. Information We Collect
3. WhatsApp API Data
4. How We Use Data
5. Data Disclosure
6. Storage & Security
7. Data Retention
8. Your Rights
9. Opt-In & Opt-Out
10. Children’s Privacy
11. Cookies
12. Policy Changes
13. Third-Party Links
14. Contact Us

Finnotech Systems (“we,” “our,” or “us”) operates the website https://finnotechsystems.com/ and provides technology-driven financial and business solutions. This Privacy Policy describes how we handle your personal information when you interact with us — including via the WhatsApp Business API powered by Meta Platforms, Inc.

By using our services or communicating with us via WhatsApp, you acknowledge and agree to the practices described in this policy. This policy meets the requirements of Meta’s platform policies, the WhatsApp Business API Terms of Service, and applicable data protection laws.

A. Information You Provide Directly

• Full name and contact details (phone number, email address)
• Business name and industry
• Messages or inquiries submitted via WhatsApp or website forms
• Account credentials and profile information (where applicable)
• Documents or data you share while using our services

B. Information Collected Automatically

• IP address and browser/device type
• Pages visited, time spent, and navigation patterns
• Referral URLs and search terms
• Cookies and similar tracking technologies

C. WhatsApp Communication Data

• WhatsApp phone number used to contact us
• Message timestamps and delivery metadata
• Content of messages exchanged (for support, service delivery, updates)
• Opt-in and opt-out consent records

Finnotech Systems uses the WhatsApp Business API (provided by Meta Platforms, Inc.) to communicate with users who have explicitly opted in to receive messages from us.

Data Collected via WhatsApp API

How Meta Processes Your Data

WhatsApp messages are processed by Meta Platforms, Inc. per their WhatsApp Privacy Policy and Meta Privacy Policy.

Prohibited Uses

• We do not send unsolicited messages to users who have not opted in
• We do not sell or rent user phone numbers or message content
• We do not profile users for targeted advertising without explicit consent
• We do not violate Meta’s WhatsApp Business Policy

• Service Delivery: To provide, operate, and maintain our services and technology solutions.
• Communication: To respond to inquiries and provide customer support — including via WhatsApp Business API.
• Transactional Notifications: To send order confirmations, payment alerts, and other transactional messages.
• Personalization: To tailor our services and communications to your preferences.
• Analytics & Improvement: To understand how users interact with our website and services.
• Legal Compliance: To fulfill our legal obligations and enforce our agreements.
• Security: To detect, prevent, and address fraud and unauthorized activities.
• Consent-based Marketing: To send promotional content only to users who have explicitly opted in.

We do not sell your personal data. We may share it only in the following limited circumstances:

A. Service Providers & Technology Partners

• Meta Platforms, Inc. — WhatsApp Business API infrastructure provider
• Cloud Hosting Providers — For secure data storage and processing
• Analytics Tools — For website traffic analysis (data anonymized where possible)
• CRM & Support Platforms — To manage customer relationships
• Payment Processors — To securely handle financial transactions

B. Legal Requirements

We may disclose your data if required to comply with applicable laws, court orders, or to protect and defend our legal rights, prevent fraud, or protect user safety.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notification.

We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive personal information
• Access controls — data accessible only to authorized personnel
• Regular security audits and vulnerability assessments
• Secure server environments on trusted cloud infrastructure
• Two-factor authentication for internal systems

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected.

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Request that we limit how we process your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time (e.g., WhatsApp opt-in).
• Right to Lodge a Complaint: File a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at privacy@wordpress-z11td1iy4q7cy0gdvqkblnnm.161.118.192.138.sslip.io. We will respond within 30 days.

How We Obtain Opt-In Consent

• Completing a web form with a checkbox specifically consenting to WhatsApp communications
• Sending an initial WhatsApp message to our business number, indicating consent
• Verbally consenting during onboarding or a customer call (documented by our team)
• Any other documented opt-in method meeting Meta’s requirements

How to Opt-Out

• Reply STOP, UNSUBSCRIBE, or OPT OUT to any message we send
• Email us at privacy@wordpress-z11td1iy4q7cy0gdvqkblnnm.161.118.192.138.sslip.io
• Contact us via finnotechsystems.com

Upon receiving an opt-out request, we will promptly stop sending messages and update our records. Opting out does not affect your access to our other services.

Our services are intended for users who are at least 18 years of age. We do not knowingly collect personal data from children under 13 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@wordpress-z11td1iy4q7cy0gdvqkblnnm.161.118.192.138.sslip.io and we will take prompt steps to delete that information.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

If we make material changes, we will notify you by posting a prominent notice on our website or via WhatsApp or email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Our website may contain links to third-party websites not operated by us. We recommend reviewing their privacy policies.

• WhatsApp Privacy Policy — Meta Platforms, Inc.
• Meta Privacy Policy
• Google Privacy Policy (Analytics)

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. We will respond within 30 business days.